Shipping Times:

Shipping times and cost vary depending on where you live and what shipping method you choose at checkout.
We offer these shipping options at checkout.

• Standard shipping: 5 - 7 business days
• Priority shipping: 3 - 4 business days
• Expedited shipping: 2 - 3 business days

Processing time:

• Shipping and delivery times may vary. Orders will be typically shipped within the same or next business day.
• Shipping is provided by FedEx Ground, FedEx Home Delivery service or USPS. You will receive a confirmation email – where you may preview a rough estimate of your order status and delivery. For real time updates, please contact USPS or FedEx.
• A tracking number will be sent to your email once your order is shipped.

Holiday orders:

• Orders will be processed within 2 - 5 business days after being placed.
• Please allow extra time from FedEx or USPS to update your order's shipping status tracking links or subscribe to delivery notifications from FedEx or USPS to get real time shipping notifications for your order.

Where does Gazelle ship to?

Gazelle ships within the U.S.

How do I check my order status?

You can check your order status two ways. You will receive emails from us with your order confirmation, shipping updates, and delivery. You can also log into your account here, hover over Account and look for Transaction History. There you will find a list of your recent or past orders with us, and the status of the order.

How can I track my order?

There are multiple ways you can check your order!

1. Login to view your Transaction History. Every order you have placed will have an Order Status, and if it has been fulfilled by us, you can click on View Order to find your tracking link.
2. You will be sent an email from us, after we have fulfilled your order where you can find your tracking link. 

Can I change my shipping address?

After delivery: Once the order has been delivered, we are not able to change your shipping address on your order.

During processing: Once your order is placed, we start working on it right away. Unfortunately this means we can't make changes to an order once it's placed. Please contact us for assistance.

Why is signature required at delivery?

A signature is required upon delivery on purchases over $250. We are unable lift this requirement for any reason.

My order was returned to sender

Packages can be returned to sender for various reasons:

• There was an issue with the order
• You were unable to sign for their package on multiple occasions
• You requested the package to be returned to sender, or
• We requested for the package to be returned.

Please contact Customer Care here if you need further assistance on a returned order!

How can I cancel my order?

We will try our best to cancel your order before it’s been fulfilled. Please contact our Customer Support team here. Providing details of your order will help us locate your order in a timely fashion.

Cancelled orders cannot be reinstated. A new order must be placed to proceed with a purchase.

If your order has been delivered, return your order here.

Why was my order cancelled?

Most canceled orders are because we didn’t have the inventory available to fulfill the order or our team considered the transaction to be high-risk. Please reach out by phone to our Customer Support team if you are still having issues placing your order.

Why was my credit card denied?

Credit cards can be denied for various reasons: the card has expired, insufficient funds, suspected fraud, incorrect card details, or billing address does not match the card's information. Please contact your credit card issuer for more information.

Where is my refund?

For Credit Card / Debit Card: When your refund is settled, your funds will process back to your account within 3 - 5 business days. Processing periods vary based on your financial institution.

For PayPal: When your refund is settled, your funds will post within 2 - 3 business days. We are not able to refund to a credit or debit card if the original payment was process from PayPal.

For Affirm: To see the status of your refund:

1. Navigate to Pay.
2. Select your purchase.
3. Your refund will show up as an adjustment in your purchase details.
4. Don’t see it? Your refund will show up within 3–10 business days.

Read more about Affirm Refunds here.

For Katapult: Contact our Customer Support team here to start your cancellation. Katapult will cancel your lease once notified by Gazelle. If you want to cancel your lease purchase agreement after your order has been delivered, reach out to Katapult's Customer Service Team to coodinate the return. 833- KATAPULT (528-2785) or via email to returns@katapult.com