What is included in my order?

Your Gazelle order will arrive with your device, a charging cable, and an insert with activation instructions. Please note that we do not include charging blocks or any other type of accessory with orders placed.

Where is my order?

If you’re looking for an update on an order your placed, you can login to your Gazelle account to view your Transaction History. We also send emails with your order confirmation, and any order updates. We recommend checking your emails with the email address you used at checkout. The order status can be checking by clicking “View Order” in your confirmation email.

How can I track my order?

There are multiple ways you can check your order!

1. Login to view your Transaction History. Every order you have placed will have an Order Status, and if it has been fulfilled by us, you can click on View Order to find your tracking link.
2. You will be sent an email from us, after we have fulfilled your order where you can find your tracking link. 

Can I modify my order after it’s been placed?

We will try our best to help you! Here are some common asked questions below:

Can I update my Billing Address?

After your order is placed, billing addresses cannot be changed, modified, or updated. Please ensure your information is correct at checkout.

How can I update the Shipping Address on my order?

You can update your shipping address by logging into your Gazelle account. Your saved addresses will be listed under Account Details. After an order has been placed, we are not able to update your shipping address. If your order has been fulfilled, you may contact USPS or FedEx to hold your order at your local Post Office.

How can I cancel my order?

We will try our best to cancel your order before it’s been fulfilled. Please contact our Customer Support team here. Providing details of your order will help us locate your order in a timely fashion.

Cancelled orders cannot be reinstated. A new order must be placed to proceed with a purchase.

If your order has been delivered, return your order here.

I received the wrong item

We are sorry for this inconvenience. Reach out to our Customer Support team here for assistance; be ready to provide your Order Number, Email, and photos of the device you received!

I am missing items in my order

We are sorry for this inconvenience. Reach out to our Customer Support team here for assistance; be ready to provide your Order Number, Email, and photos of your order and the contents in your package.

I received my package but have an issue or concern

We’re here to help! Reach out to our Customer Support team here for assistance; be ready to provide your Order Number, Email, and give us a description of your issue or concern.

What can I do if my box was damaged or tampered with at time of delivery?

Please follow these steps so we can better help you!

1. Take a photo of your box before you open it!
2. Open your package and check to see if your item has arrived undamaged and not tampered with.
3. Check the functionality of your device and make sure it works as expected. If your device appears to be tampered with, please take a photo of your device. 
4. Write down your IMEI/MEID number. Need help finding your IMEI/MEID number? Read our guide here.
5. Please hold onto your order and all packing material.
6. Contact us immediately here Please provide us with your Order Number, Name, Phone Number, IMEI/MEID number, and the photos of your package and device.