Return Policy

• Returns must be made within 30 days of your order delivery date. 
• Returned items must be in the same condition it was delivered in. All items are inspected within 5 - 7 business days after we receive it. 
• Your refund will reflect back to your original payment method in 3 - 5 business days after we accept your return. 
• Returns are only valid within the United States.
• We do not offer exchanges, or replacements on orders. 

How long do I have to return my order?

• Returns must be made within 30 days of your order delivery date. 

What items can I return?

• We accept returns on all our products.

Before you start a return, are you seeing a carrier logo on device startup?

Some unlocked devices will show the previous owner’s carrier logo on startup, don’t worry this phone is still compatible with all carriers.

To setup your phone & change the splash screen:

1. Insert your sim card into the device
2. Restart the device
3. Follow the instructions to setup your phone

After that your phone should be good to go!

Start your return by visiting our Returns Center

1. When returning your item, you will be prompted to enter your Order Number and shipping address zip code.
2. Select the item on your order, that you would like to return.
3. Select the statement closest to your reasoning, this helps us improve our business and customer experience!
4. Review your Return Summary details and Complete Your Return.

Prepare your Return

1. You will receive a Return Confirmation email from us! We will send you quick tips to streamline your return.
   
2. Pack all the items you received in your order.
3. Remove any previous mailing labels from your shipping box.
4. Download the return label that we sent to you and adhere it to your shipping box.
5. Take your package to any USPS location. We recommend requesting a receipt when you drop-off your package for your records.

Refund processing varies based on your payment method.

Credit/Debit Card

• Refunds may take 3-5 business days to post to the customer's account after we accept your return.

PayPal

• Refunds may take 24 - 48 hours to post to the PayPal account used at checkout.
• PayPal refunds may only be returned to the PayPal account used at checkout. We cannot refund to another payment method type.

Affirm

• Refunds for Affirm may take 5 - 15 business days to reflect on your Affirm loan balance.
• If your refund is more than your purchase balance, you will receive the difference, minus any interest you have paid. 
• Affirm refunds your money back to your original payment method. 
• Learn more here.
• To find your Affirm refund status, sign into your Affirm account. Navigate to Pay, Select your purchase, and your refund will show up as an adjustment in your purchase details.

Katapult

• Refunds for Katapult may take 5 - 7 days to reflect to your Katapult lease.
• Learn more here.

I received the wrong item

We are sorry for this inconvenience. Reach out to our Customer Support team here for assistance; be ready to provide your Order Number, Email, and photos of the device you received!

I am missing items in my order

We are sorry for this inconvenience. Reach out to our Customer Support team here for assistance; be ready to provide your Order Number, Email, and photos of your order and the contents in your package.

I received my package but have an issue or concern

We’re here to help! Reach out to our Customer Support team here for assistance; be ready to provide your Order Number, Email, and give us a description of your issue or concern.

What can I do if my box was damaged or tampered with at time of delivery?

Please follow these steps so we can better help you!

1. Take a photo of your box before you open it!
2. Open your package and check to see if your item has arrived undamaged and not tampered with.
3. Check the functionality of your device and make sure it works as expected. If your device appears to be tampered with, please take a photo of your device. 
4. Write down your IMEI/MEID number. Need help finding your IMEI/MEID number? Read our guide here.
5. Please hold onto your order and all packing material.
6. Contact us immediately here. Please provide us with your Order Number, Name, Phone Number, IMEI/MEID number, and the photos of your package and device.