Sell | Transactions

Learn more about Trade-In transactions below. 

When does my offer expire?

Your offer expires after 30 days, if you would like a new offer, you will have to go through self-evaluation again.


When will I receive my box or packing slip?

You will receive a box for your shipment within 7 business days. Your packing slip will be emailed to you immediately. If you have any issues with receiving your shipment box or packing slip, please reach out to our Customer Support team here.


What does the Trade-In Process for selling a device look like?

Learn more about our Trade-In Process here


When will I receive an update on my transaction?

Click on our Transaction Status tab to learn more. 


Does Gazelle purchase phones that have been Lost or Stolen?

Gazelle does not purchase items that have been reported as lost or stolen.

We use CheckMEND, a state-of-the-art tool that includes information from carriers, law enforcement and insurance companies to identify whether a device has been reported either lost or stolen.

CheckMEND is a cutting-edge tool designed to more accurately detect potentially stolen goods, including smartphones, tablets and computers. Developed by Recipero, the largest U.S. consumer electronics background report service, CheckMEND compiles data from major wireless carriers, law enforcement and insurance companies across the country (including the FBI) to provide the most complete database of lost or stolen devices. Gazelle was the first consumer electronics trade-in site to deploy CheckMEND in the United States.

We also regularly assist law enforcement in the investigation of stolen property. We record the device's electronic serial number for each item we receive, so we can provide a trail for items under inquiry. All devices go through our data wipe process.

As part of our online trade-in process, each of our customers are required to contractually confirm the device is in fact theirs to sell and has not been reported as lost or stolen. We also remind customers at several points in the process that we do not accept items that have been reported lost or stolen.

How do I check the status on my trade-in order?

To check the status of your trade-in, please visit your order tracking page.

You may also check your order status with these following steps:

  • Create an account at
  • Click on “Account”
  • Navigate to “Orders”

Can I add more items to my order after I have confirmed my trade-in?

Unfortunately, you cannot add more trade-in devices to an order once you have confirmed it.

How do I cancel my trade-in?

Cancellations are not guaranteed once your shipment is in transit to us! Contact our Customer Support team to confirm: here


Can I cancel one item from my transaction?

We can cancel an item from your shipment before your shipment is mailed to us. Contact our Customer Support team to confirm, here

Need more help?

Send us an email and we will respond to you as soon as we can!