Shipping Returns

SHipping returns

Returns Policy

We want you to be completely satisfied with Gazelle products. We accept  return requests for 30 days following delivery.

To  return an item, simply contact us at 1-800-Gazelle or email us through the contact us form. We will provide a prepaid  return label through either FedEx or USPS Ground services and we will issue a refund to the original payment source within 5-7 days of receiving the item back. A $15 restocking fee may apply.

See terms and conditions for full details.


Orders must be placed before 4:00PM Eastern Time (EST) to start processing on the same day. Processing time usually takes 2 business days (excluding weekends and holidays) and delivery times are based on orders placed between Monday – Friday. 

To determine when your order will arrive, allow 2 business days for warehouse processing plus the transit time of your choosing. 

The 2 day processing time is to ensure your device is Gazelle certified and that it’s been processed, packed, and shipped with accuracy for a quality experience. 

Example: If you place an expedited order after 4PM EST on a Friday, it will not ship until Monday or Tuesday.