iPhone 12 Pro Max 128GB (T-Mobile)

Confiable

Phone literally glitched the first day i got it. I understand it’s a refurbished phone but i’ve gotten phones on Gazelle in the past and it lasted me at least a good year before i had any troubles, i literally got this phone and days later its shutting off on me, overheating, glitching. This was not worth my money at all.. i tried to wait it out before complaining but every day there is something new wrong with this phone and i haven’t even had it for 6 months yet. Worst purchase ever. wish i could get my money back. Literally have a green line on my screen right now and a black ink dot .. VERY disappointed.

Phone is great!

awesome

Muy bueno

Horrible experience; product never delivered and Gazelle is making it next to impossible to get reimbursed. Steer clear of this company

Excellent phone

Awesome

Great phone, excellent condition. Very satisfied

Currently I'm not happy with my purchase. This is my 4th phone and the first to have issues. It keeps freezing up and I have contacted warranty and Gazelle and they haven't been very responsive or helpful. They ask one question and then you wait a few days and follow up. Then they ask you another question and you wait a few days. Still not close to resolving my problem so this will probably be the last time I buy from them.

Still waiting for the package. My order was confirmed Nov.8. I received shipping confirmation Nov. 10. The only tracking information I can get is "moving through the network. Arriving late". I paid for shipping which was estimated to take 5-7 days. It's been 16 calendar days, or 11 business days. I received an email from gazelle.com only because I left a low rating on trust pilot, was told fill out this attached affidavit -- which was NOT attached. I responded please send the attachment so I can fill out said affidavit. Also, why do I have the burden to prove my package isn't here. The tracking information online clearly indicates this package is still "moving through the network". I certainly don't have it! And now nothing. No further response or follow up from the company. No Affidavit sent to me to fill out. Lowest level customer service so far :(

Phone came in excellent condition better then good. Battery seems weaker then my damaged 12 pro max.

Everything good come perfect condition

Great

The new phone is not usable, the IMEI has been blocked per consumer cellular

Purchased an iPhone. The phone was defective. It would not allow me to use face recognition. Sent the phone back, got notification that it was received and it took forever for me to get a refund. Will not be purchasing from Gazelle again.

been using the phone for a few weeks now. It runs great! Performs fast compared to my old entry level phone. I had to clean the speaker though but everything was a charm

EXCELLENT CONDITION AND FAST SHIPPING!

Phone was weeks late arriving and all customer service would do is say it's on it's way, should be there next week.

The package was stolen by armed robbers at the mailroom. It was never opened or used. I have mentioned this to you before, but I guess you do not care.

The phone I ordered was out of stock so they "upgraded" me to a newer version, which was fine. The shipping took longer than the site indicated but I eventually received it. It was easy to set up. It was supposed to be in Good condition but it looked almost new. The only issue was that it would get really hot for some reason. I almost returned it but then it stopped doing that.
I would buy from here again.

Gazelle customer service sucks though. The mailed my phone without the apartment number and said that since USPS scanned it as delivered I was responsible for it.
Use FEDEX and pay the extra money.

I received my phone a couple weeks ago. Cosmetically it's fine. The phone works well. Nothing wrong with the actual functions. I decided yesterday to transfer everything over to my new phone and made a call and the earpiece is low and static.

Phone was as described

Should have read the reviews before ordering. I ordered from Gazelle before but based on my experience and the reviews they aren't doing a very good job of verifying the phones.
Sound wasn't very loud. Worked with Apple to troubleshoot. Device had not been properly cleaned before being resold. Apple made it better but recommended speaker replacement. Wasted a ton of time between setting up the new phone and working with Apple.
I was given the option to return. If I want a replacement I have to reorder. I got an almost immediate response from Trustpilot negative review. Took almost a week to hear back from support.

I am very happy with my phone. Thank you

I love my new phone! I received it with a charge and more quickly than the case I ordered from Amazon. It's so much more updated than the one I replaced. The battery stays charged all day and I can use GPS again, which were 2 of the main reasons for buying something newer. It's not the latest and greatest, but that's not what I needed. I would definitely recommend this company for anyone looking to get a refurbished electronic.

Great phone at a very reasonable price. No problems at all.

I purchased the phone back last month only to realize that the phone stopped working properly. I called customer service and called the warrant department as well. Gazzelle told me to contact the warranty department as I did and warranty told me to contact Gazzelle. I wasted time and my money and neither department offered to help or at least exchanged the phone. They only offered a refund so now I'm back with my old phone. Thank God I still had it my old phone, otherwise I would be phone less. Will NOT BUY HERE AGAIN!

just as described , very happy with this purchase , great battery.

2nd or third purchase now. No issues whatsoever. Great deal.

The phone is light years more functional than my iphone 11. This is my 4th reconditioned iphone purchase from Gazelle. They have all been great products, thank you