iPhone 13 Pro 512GB (Verizon)

The phone was great and tell the back camera started not working because it’s not a genuine Apple camera apparently what the heck I paid all this money and the camera doesn’t even work!

This phone came fast and was in great shape. I always recommend Gazelle.

Excellent

Just like new!

Shipping was fast.
Initially the tech and menus took some time to learn,although, most of the basic format was familiar because I formally had an i8

A “ Biggie “ is that the button touch is unresponsive at times., forcing me to backtrack and and start trying over.

iPhone 13 pro is performing like an champ!

The phone is in good condition and as far as I can tell works fine. There are so many changes since my last phone that I am not sure I have tried everything.

Very good

Perfect

Really good

Great service - quick shipping, prompt follow-up - and phone works well! Condition better than expected. Thanks Gazelle!

The phone was in great condition with great battery (91%) capacity.

i never received my phone. i tried getting it touch with gazelle and fedex to try to obtain the package, but never got a reply.

Battery life was 79%.

great condition, came quickly, works well, easy set up!

This was my third iPhone purchase from gazelle, the phone works good look like new phone, I will continue to buy from gazelle

I'm really satisfied with the phone I bought from gazelle

I love my new iphone 13 pro. I could not ask for a better deal. The price was excellent. There is not one mark on my used phone. It was in perfect condition for GOOD. I had an iphone 6s for about 7 years and a lot of apps would not support it anymore, also the battery kept going bad. I tell everyone to buy from your company. You receive great service and quality products.

Thank you so much I really appreciate your company. Kellie

Looks brand new

I ordered a phone from this company and it was lost by FedEx at the distribution center. From that point on I dealt with a customer service center in the Philippines. I spent just WAY too much time dealing with the situation and was treated so poorly! I asked the supervisor to help me solve the problem and he didn't do anything to assist except to offer me a $5. 00 discount if I rebuy another mobile phone. I will never use this company again and went to their competitor who did a fantastic job! Stay clear of Gazelle.

You desribed it as good but I would say it was in excellent condition

Never buying a phone from t mobile or the Apple Store again.

The phone was in really good condition, better than I thought it would be. Shipping was fast. Battery health at 87% also better than expected. As good as a new phone but better price.

It did not work and the glass was shattered when I got it.

FedEx damaged the phone, we contacted FedEx and Gazelle and filed claims, but never received a refund.

I already left a review about this purchase. The phone screen was scratched pretty bad, which is surprising, considering how many phones I have purchased from Gazelle. Yes, I purchased the phone as Fair, I have purchased several fair phones from Gazelle, but never have i received one with such bad screen scratches. Pretty disappointed in that and the amount I paid. When I left my last review I was told to reach out to the Gazelle customer service to fix the condition of the phone I purchased. I did reach out, by telephone and by email, but nobody ever got back to me. I guess Gazelle was only saying that to make it look like they would make that better.

Here is the email I sent on 5/12/25 Good afternoon,

I left a review and was told to reach out via phone or email. I actually tried reaching out my phone and have been on hold for 51 minutes, so now I am emailing because of being on hold for so long. I wasn't really expecting to get a reply. I simply accepted the phone as it was and only left a review because my review was replied to and it said to reach out to you guys. I have ordered from you guys for several years and haven't ever really had an issue. Anyway, I am reaching out because that's what you guys wanted me to do.

Thank you,

Cassie Stacey


I also left my phone number and confirmation name from my order but they never got back to me!!!

Never received phone. Customer support has been sluggish to give a refund.

Phone would not charge from charging port. Tried several different cords and could not get it to reliably charge. Had to purchase a MagSafe charger to keep the phone running. Unacceptable even for a used phone.

Great and in good condition.

Battery Health was below 85%; I purchased the phone as "Good" -I believe it should have been 85% or over. (This is the second phone i have purchased as "Good": that one was only 81% - I returned it). I kept the second one but paid myself for Apple to put in a new battery. I haven't been able to get Gazelle to give ma a proper explanation for this yet. The phones are basically good (otherwise 1 star)- if you're lucky to not get one in diminished condition

The item I pursued was in better condition than anticipated and works well. That being said, the customer service was absolutely terrible. They told me I would get 20% off of my first purchase in the form of a refund but never honored it. They basically lied to me to get the sale. Every time I tried to get a hold of customer support they either didn't respond or told me they would issue the refund then didn't. Ordering from Gazelle is risky and I wouldn't recommend it. Very shady business practices

got my phone as described, neat condition. been using it for almost a month now, no problem.